Sophie Germain is a certified CII claims handler in French, English and Spanish, with 7 years’ experience in High Net Worth (HNW) claims and surveys where she is experienced in dealing with high value clients and their staff. She also adjusts commercial and industrial claims and is part of our major loss team.
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Sophie Charrier
Sophie Charrier is a graduate of the Paris « Institut Supérieur des Carrières Artistiques ». Specialising in claims involving fine art and specie, Sophie has managed losses for well-known classic or contemporary pieces and collections. She is astute in advising the best way forward while keeping all parties advised. She has an unsurpassed knowledge of restoration & salvage procedures from over 20 years’ legal, technical & claims handling experience in both French and English. Furthermore, she has a wide knowledge of authorised restorers and is familiar dealing with artists and their legacy committees.
John Shaw
John Shaw ACII FCILA FEUDI IFAA, managing director of S.W. Associates, is a fellow of the Chartered Institute of Loss Adjusters, an ex-parachute regiment captain who has been a loss adjuster and surveyor for 30 years, specialising in specie work in all fields. He is a member of La Compagnie des Experts Agrées and sits on the audit committee of the European Certification Board (ECB.S), for monitoring testing standards. He has adjusted many high-profile jewel robberies and fire losses. He works on bespoke programmes for insurers and insureds as well as works at board level with cash carriers and diamond markets in English and French.
Corporations
- Risk surveys of sites or procedures.
- Supply or source specialist contractors.
- Due diligence risk management audits of associate companies.
- Training, information and auditing SOPs.
Cash carrier risk managers
- Risk surveys.
- Due diligence risk management audits.
- Risk studies for new tenders or projects.
- Training, compose & implement SOPs.
- Follow up compliance with SOPs.
Exhibition organisers
- Risk surveys : in the Grand Palais Paris, the Ducal palace in Venice and the Imperial City, Beijing, Winter Palace St Petersburg.
- Due diligence risk management audits to check information provided or presentations from third parties or service contractors.
- Training of staff or individuals, including for transports.
- Establish, inform and follow up compliance with SOPs.
High net worth managers
- Confidential risk audits with perception of wealthy clients’ requirements.
- Risk management for new locations, events or projects.
- Training & awareness information of staff and families.
- Bespoke assistance for urgent jobs.
Captives
- Due diligence risk management audits.
- Risk appraisals of sites or projects. We regularly review the security and procedures of projects for luxury blue chips : from what level should we insure.
- Training & future protections for high value or high risk sites.
- Follow up compliance with SOPs to ensure they are a) workable and b) followed.
Risk Managers
- Investigation & resolution of inventory shrinkages.
- Security recommendations for new projects.
- Guidelines for events.
- Adequacy of equipment c/f increased values at risk.
Insurers and reinsurers
- Loss adjusting : property, casualty, assistance with insured & reinsured losses, appraisal of potential claims.
- Site surveys or desktop studies of isolated locations, if visits would be uneconomic.
- Recoveries by confirming facts, liaison with all parties, searching rapid resolution. We have qualified and experienced staff for different procedures and jurisdictions.
- Training & future protections, with follow-up of recommendations & Standard Operating Procedures (SOPs) if required.
- We can review cedants’ procedures diplomatically and positively.